Track your order.
Enter your tracking number and select the courier to check your delivery status in real time.
Can’t find it? Write to info@freshair-projects.com with your order details and we’ll look it up for you.
Supported couriers
You’ll receive your tracking link automatically by email once the order ships.
Where to find your tracking number
It’s sent to you automatically by email as soon as your order has been processed and handed to the courier. Look for the shipping confirmation message, where it appears under Tracking Code or Shipment ID.
If you can’t find the email, check your spam or promotions folder first. If it’s still missing, write to us with your name and delivery address and we’ll resend it.
Tracking not updating?
Some couriers take 24 to 48 hours to publish the first update, especially over weekends and public holidays. If your number shows no movement yet, it’s usually just waiting for the first scan at the sorting centre.
If nothing has changed after 48 working hours, get in touch and we’ll chase it with the courier directly.
Paying cash on delivery?
Nothing is charged in advance. You pay the courier when the parcel is handed to you, so please have the exact amount ready — couriers often can’t give change.
If you’re not at home, the courier holds the parcel at a local depot and emails you a link to reschedule. You have up to 10 days to arrange a new attempt.
Need help with a shipment?
Our team is here 7 days a week and answers every message.
Send us your order details and we’ll track it for you.